In order to ensure customer satisfaction Westrac Ltd accepts same day returns (24 hours) for all parts or products if the following conditions are met:
- Item is returned with original invoice
- Item and packaging have not been damaged (writing on packaging is considered damage) or missing any pieces and the item has not been installed.
- The item is not a special order item that was specifically ordered in for the customer by request.
If all conditions are met the return is processed and given based on method of purchase.
- Cash refunds are given only for cash sales, and all other sales are returned to the buyers account.
- In cases where buyer paid with card and does not have an account, a return is made back to the card.
- If the purchase was made with a check, the return is given as a check, written to the original buyer, and with a date allowing for clearance of the check used for purchase.
Items being returned after the 24 hour window, must meet the same criteria and additionally they must be approved by a specified Westrac Ltd personnel.
Any items that are returned after 15 days will incur a 15% Restocking fee.
- Generally, after a month items are not returned, regardless of condition.
- Electrical parts are non-refundable